{{company}} (“we,” “our,” or “us”) is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data when you interact with our products (coats, jackets, dresses), digital platforms, and services.
1. Data We Collect
a. Directly Provided Data
- Order Details: Name, shipping/billing address, email, phone number, payment information.
- Account Information: Preferences (e.g., coat sizes, dress styles), wishlists, and loyalty program data.
- Custom Designs: Data submitted for AI-driven customizations (e.g., 3D-printed lace patterns).
b. Automatically Collected Data
- Device & Usage: IP address, browser type, cookies, and interactions with our AR fitting tools or mobile app.
- Location: Approximate geolocation for localized promotions and shipping estimates.
c. Sustainability Initiatives
- Recycling Programs: Address and contact details for packaging return rewards.
- Donation Consent: Optional data if you choose to donate returned items.
2. How We Use Your Data
- Fulfill Orders: Process purchases, track shipments via blockchain logistics, and manage returns.
- Personalization: AI-driven product recommendations (e.g., coats based on climate data).
- Innovation: Improve smart apparel features (e.g., IoT-enabled temperature-regulating jackets).
- Sustainability: Measure carbon footprint reduction and reward eco-friendly actions (e.g., recycling credits).
- Communication: Send updates about new dresses, tech-enhanced collections, or loyalty perks.
3. Data Sharing
We only share data under strict conditions:
- Service Providers: Logistics partners (DHL, UPS), payment processors, and cloud hosts with GDPR-compliant contracts.
- Legal Compliance: To authorities if required by law or to protect our rights.
- Business Transfers: During mergers or acquisitions, with confidentiality guarantees.
- Aggregated/Anonymized Data: For market research or sustainability reports (e.g., regional recycling trends).
We never sell your personal data.
4. Data Security
- Encryption: TLS/SSL for transactions; AES-256 for stored data.
- Access Controls: Role-based employee access to customer databases.
- Blockchain Integrity: Immutable audit trails for order and return histories.
5. Your Rights
- Access/Correct Data: Review or update account details via your profile.
- Deletion: Request removal of non-essential data (excludes transactional records required by law).
- Opt-Out: Unsubscribe from marketing emails or disable cookies via browser settings.
- Objections: Challenge automated decisions (e.g., AI-generated dress recommendations).
Submit requests to Privacy or email {{email}}. We respond within 30 days.
6. International Data Transfers
Data may be transferred globally but protected via:
- EU-U.S. DPF Frameworks: For EU/UK customers.
- Standard Contractual Clauses (SCCs): With third-party vendors.
7. Children’s Privacy
Our products and services are not intended for users under 16. We do not knowingly collect data from minors.
8. Policy Updates
We will notify you of material changes via email or website banners. Continued use constitutes acceptance.
Contact Us
For questions or to exercise your rights:
? {{email}}
? {{telephone}}
Innovating fashion, respecting privacy.